Terms of Service

1. The service

ClearGrip is a procurement and compliance workspace for packaging buyers. It helps you find and check suppliers, request and compare quotes, agree terms, place and follow purchase orders, organise inspections and audits, follow shipments and keep a time-stamped record of all of it. Some features use estimates from public or third-party data, such as prices, tariffs, landed cost, routes and port conditions; they are for reference and are not offers or advice.

2. ClearGrip never holds your funds

Payments for goods go directly from you to your supplier, on the payment terms you agree with them. ClearGrip does not hold, receive, pass on or release money for goods, and offers no escrow, wallet or payment service. A “payment release” in ClearGrip is an instruction and a record for your own finance team or bank, not a payment.

Finance and insurance are offered by licensed partners under their own terms. ClearGrip only provides order data to them when you authorise it, and is not a lender, insurer or broker.

3. Your purchase contracts

Each purchase order is a contract between you and your supplier. ClearGrip is not a party to it, is not the seller, and does not take on the supplier’s obligations. Suppliers are independent businesses. The checks we run (documents, certificates, audits, inspections, ratings) reduce risk but cannot remove it; you decide whom to buy from and on what terms.

Contract templates and clause texts are provided as a starting point. You should have them reviewed for your own situation.

4. Accounts

Your administrator invites users, gives them roles and is responsible for what users in your company do in ClearGrip. Keep sign-in details private and tell us at once if you think an account has been misused. Plans include a set number of user accounts.

5. Plans, fees and services

Plans (LITE, PRO, DIAMOND) are billed monthly in US dollars at the prices shown in the console when you subscribe. One-off services such as factory audits and AQL inspections are priced as shown, or as quoted, when you order them; your plan may give a discount. Full delegation is charged per purchase order as agreed in writing. Prices exclude taxes and bank charges.

We invoice only our own fees. Unless the order page says otherwise, a confirmed service order can be cancelled free of charge until we have scheduled the work with you and the supplier. We may change plan prices with 30 days’ notice; the change applies from your next billing period.

6. Audits, inspections and other on-site work

On-site work is carried out to the plan and schedule agreed in the order chat by you, the supplier and ClearGrip. Reports describe what the inspector saw and measured at the time of the visit, on the samples taken. AQL sample cartons are chosen at random by the system, and the result follows only from the defects found and the AQL table. A report is not a certificate of the whole lot or of future production.

7. Records and evidence

Business actions in ClearGrip are written to an append-only audit trail with the time, the person and a hash linking each record to the one before. Messages, files and confirmed minutes cannot be edited or deleted. You agree that these records may be used as evidence between you, your suppliers and ClearGrip. You can export your records at any time while you have an account, and for 90 days after it ends.

8. Your content

You keep the rights in the specifications, artwork, documents and messages you upload. You give ClearGrip the right to store, process, translate and show them to the people you share them with, only to provide the service. You confirm you may share what you upload and that it does not break anyone else’s rights or the law.

9. Acceptable use

• Do not upload false documents, misuse another person’s identity or account, or use ClearGrip to deceive a supplier or buyer.
• Do not use ClearGrip for goods or trade that break sanctions, export control, customs or product safety law.
• Do not try to get around permissions, read data you are not meant to see, overload the service or copy it at scale.

We may suspend an account that breaks these rules, telling you why unless the law prevents it.

10. AI features

Translations, summaries and answers from AI features can be wrong. Check anything important against the original. The original message or document, not its translation, is the record.

11. Confidentiality and data protection

Each side keeps the other’s non-public information confidential and uses it only for the service. We handle personal data as described in the Privacy Policy, which forms part of these terms.

12. Liability

ClearGrip is provided with reasonable skill and care. We are not liable for the acts or omissions of suppliers, forwarders, carriers, partners or other third parties, for losses under your purchase contracts, or for indirect or consequential losses such as lost profit. Our total liability in any 12 months is limited to the fees you paid us in those 12 months. Nothing in these terms limits liability that cannot be limited by law.

13. Ending the agreement

You can close your account at the end of any billing period. We can end the agreement with 30 days’ notice, or at once for a serious breach. Records kept in the audit trail stay available to the other party of each order, as described in the Privacy Policy.

14. Law and disputes

These terms are governed by the laws of Singapore. Any dispute about them will be finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) under its rules, seated in Singapore and conducted in English.

15. Changes and notices

We will tell administrators about material changes to these terms at least 30 days before they apply. Notices to us: legal@clear-grip.com.