Privacy Policy
Version 2026-11-12 · Draft, under legal review
ClearGrip is operated by Evergreen Industries Pte. Ltd., a company registered in Singapore.
This policy explains what personal data we collect when you visit clear-grip.com or use the ClearGrip buyer console, why we use it, where it is kept, who sees it and the choices you have. Suppliers using the ClearGrip supplier app in mainland China also receive the supplier privacy policy shown in that app.
1. Who is responsible for your data
Evergreen Industries Pte. Ltd. is the controller of the personal data described here. For the supplier app and for files kept in mainland China, the operator is 上海埃弗格林进出口有限公司, which handles that data under the supplier privacy policy.
Questions and requests: privacy@clear-grip.com.
2. What we collect
- Account data: your name, work email, phone number if you add one, job title, company, role and permissions, and your sign-in history.
- Company data: company name, address, tax and registration details, plan, and the people your administrator invites.
- Order records: requests for quotation, quotes, purchase orders, contract terms, approvals, inspection and shipping records, payment release instructions and the time each was made.
- Messages and files: chat messages, meeting minutes, specifications, artwork and documents you upload or receive, with their SHA-256 fingerprint.
- Evidence from suppliers: photos and videos taken on site in the supplier app, with the time and GPS position of each shot. They can show the people working there.
- Technical data: IP address, browser, device and error logs, used to run and secure the service.
We do not ask for payment card details: plan fees are paid by bank transfer, and payments for goods are made directly between buyer and supplier.
3. Why we use it
- To provide the service you signed up for: matching, quotations, orders, inspections, shipping records and reports (performance of a contract).
- To keep a complete, time-stamped record of what each party agreed and did, so that disputes can be settled on evidence (our legitimate interest and yours; legal obligations).
- To secure accounts, prevent fraud and investigate misconduct reports (legitimate interest).
- To send service emails and alerts you cannot switch off while you have an account, and newsletters only if you subscribe (consent; you can unsubscribe at any time).
- To invoice our own fees and meet tax and accounting rules (legal obligation).
We do not sell personal data and do not use it for advertising.
4. AI features
Translation of messages, Ask AI and document reading send the text or file concerned to our AI provider (Anthropic) to produce the answer. The provider processes it on our behalf under terms that do not allow it to train models on your content. Your administrator can switch AI features off for the company.
6. Where your data is kept
The main database and files are kept in the European Union (Frankfurt, Germany). Photos, videos and documents taken in the supplier app are kept in mainland China, and their fingerprints, times and positions are copied to the EU database so buyers can check them. Our team works from Singapore, Hong Kong and mainland China.
When data leaves the country where it was collected, we use the safeguards the law requires, such as the European Commission’s standard contractual clauses and the PIPL consent and filing rules for data leaving mainland China.
7. How long we keep it
We keep account data while your company has an account. Order records, messages, files and the audit trail are kept for seven years after the order is closed, because they are the evidence both parties rely on and because accounting rules require it.
Records in the audit trail cannot be edited or deleted, by you or by us; this is what makes them reliable evidence. When a record has to be erased by law, we remove the personal data from it and keep only its fingerprint, so the chain still checks out.
8. Your rights
Depending on where you live (for example under the GDPR, the UK GDPR or Singapore’s PDPA), you can ask to see the data we hold about you, to correct it, to receive a copy in a common format, to restrict or object to its use, to withdraw consent, and to have it erased where the law allows. Write to us at privacy@clear-grip.com; we answer within 30 days. You can also complain to your data protection authority.
Some requests are handled by your company administrator, who controls your account within your company.
9. Security
Data is encrypted in transit. Access is checked in the database for every request, not only in the screens you see. Each business record is chained to the previous one with a hash, so any change would show. No system is perfectly secure; if a breach affects you, we will tell you and the authorities as the law requires.
11. Children
ClearGrip is a business service and is not meant for anyone under 18.
12. Changes
When we change this policy we update the version date at the top and, for significant changes, tell account administrators by email before the change applies.